Responsible Gaming

Responsible gaming at Boomerang Casino on betboomerang-au.com is based on a simple principle: online gambling must remain a form of entertainment that you consciously choose, plan, and can afford, never a way to solve financial or personal problems. Boomerang Casino encourages every player to set clear limits, regularly review their own behaviour, and seek help early if gambling stops feeling fun.

The operator is committed to supporting you with built-in account tools, clear information, and access to professional assistance. If at any point you feel your gambling is becoming problematic, you can contact our support team at [email protected] for guidance on limits, time-outs, or self-exclusion, as well as for information about independent Australian and international support services.

Risk Awareness

Online gambling, including offshore sites offering services into Australia, carries financial and psychological risks. It is important to recognise early signs that gambling may be becoming harmful and to act immediately if they appear.

Possible signs of gambling harm

• Increased time and frequency: You gamble more often, for longer sessions, or at times when you previously would not (late at night, during work or study).
• Chasing losses: You increase stake sizes or deposit again to try to "win back" money you have lost, rather than stopping at a planned limit.
• Preoccupation with gambling: You often think about the casino outside of play, plan how to get more money to gamble, or check results constantly.
• Spending beyond your means: You use money needed for rent, bills, food, education, or borrow from friends, family, or credit to keep gambling.
• Hiding behaviour: You lie or become secretive about the amount of time or money spent on gambling, or delete messages and transaction records.
• Emotional impact: You feel anxiety, guilt, irritability, or depression related to gambling, or you gamble to escape stress, loneliness, or other problems.
• Loss of control: You repeatedly fail to stick to limits or promises to yourself to stop or reduce gambling.

Self-assessment checklist

Read the statements below and answer honestly "yes" or "no". If you answer "yes" to several, you may be at risk of gambling harm and should seek support or use our protection tools.

• I often spend more money on Boomerang Casino than I initially planned.
• I have tried to cut down or stop gambling but found it difficult or impossible.
• I feel restless, irritable, or upset when I cannot gamble.
• I sometimes gamble with money intended for essential living expenses or debts.
• I have borrowed money, sold belongings, or used credit to continue gambling.
• I hide or downplay my gambling from family, friends, or colleagues.
• I gamble to escape worries, problems, or unpleasant emotions.
• My gambling has negatively affected my relationships, work, or studies.

If these statements describe your situation, we strongly recommend contacting an Australian gambling helpline (see the support section below), speaking to a health professional, and considering deposit limits, time-outs, or self-exclusion on betboomerang-au.com.

Limits & Tools

Boomerang Casino provides a range of tools on betboomerang-au.com to help you manage your gambling. These tools are intended to support a conscious approach and should be set before you start playing or whenever you notice increased risk.

Deposit limits (daily, weekly, monthly)

• Where to find: After logging in, go to "My Account" > "Responsible Gaming" or "Limits" (wording may vary slightly). Select the Deposit Limits section.
• How to set:
  1. Choose the period: Daily, Weekly, or Monthly.
  2. Enter the maximum total amount you are prepared to deposit for that period (for example, AUD 50 per day, AUD 150 per week, or AUD 300 per month). Only use money you can afford to lose.
  3. Confirm by clicking "Save" or "Apply Limit". You may be asked to re-enter your password or confirm by e-mail.
• Effect of deposit limits: Once active, you will not be able to deposit more than the set amount within the chosen period. If you reach the limit, the system will decline additional deposit attempts until the next period.
• Changes to limits:
  • Decreasing a limit (e.g. from AUD 100 to AUD 50) will usually take effect immediately.
  • Increasing or removing a limit will only take effect after a cooling-off period (for example 24 hours or longer), and you may need to confirm the change again, to protect you from impulsive decisions.

Time limits and session controls

• Session timer: In "My Account" > "Responsible Gaming", you may activate a session reminder. Set the maximum duration of a single playing session (e.g. 30, 60, or 120 minutes).
• How it works: When the selected time passes, a pop-up message will appear reminding you how long you have been playing. You can use this reminder to stop, take a break, or log out.
• Reality checks: Some games may also show periodic reality check notifications with information about time spent and net result (wins/losses) in your current session.

Short breaks ("Time-Out")

• Purpose: A Time-Out is a short, voluntary break from gambling that temporarily blocks access to your Boomerang Casino account.
• Where to find: After logging in, open "My Account" > "Responsible Gaming" > Time-Out or Short Break.
• How to activate:
  1. Select the desired duration, e.g. 24 hours, 48 hours, or 72 hours.
  2. Read the description of the consequences (you will not be able to log in or place bets during this period).
  3. Confirm your choice by clicking "Confirm Time-Out". You may receive a confirmation e-mail to the address registered on betboomerang-au.com.
• Effects of Time-Out: During the selected period you will not be able to access your account to deposit or play. Once the Time-Out has expired, access is usually restored automatically. If you still feel at risk, consider a longer self-exclusion (see below) before resuming play.

Important: Limits and tools help you, but they do not guarantee that you will not experience harm. For comprehensive protection, combine technical tools with realistic budgeting, honest self-assessment, and, where necessary, professional help.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who experience, or are at serious risk of, gambling harm. By choosing self-exclusion you ask Boomerang Casino to block your access to your account on betboomerang-au.com for an extended period.

Types and duration of self-exclusion

• Temporary self-exclusion: You may request a blocking period starting from 6 months (for example 6, 12, or 24 months), during which you will not be able to log in or play.
• Permanent / lifetime self-exclusion: You may request a lifetime exclusion. In this case, your account remains blocked indefinitely and reopening will not normally be permitted.

How to activate self-exclusion

1. Log in (if possible): Access your account on betboomerang-au.com.
2. Open the self-exclusion section: Go to "My Account" > "Responsible Gaming" > Self-Exclusion.
3. Select the exclusion period: Choose the desired term (minimum 6 months or lifetime). Read the explanatory text about what self-exclusion means.
4. Confirm your decision:
   • Tick the box confirming that you understand the consequences (no access or play during the period).
   • Click "Confirm Self-Exclusion". A confirmation e-mail will be sent to your registered address.
5. If you cannot log in: Write from your registered e-mail address to [email protected], clearly stating that you request self-exclusion, the desired period (at least 6 months), and including your full name, username, and date of birth for identification.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit, or play on Boomerang Casino during the exclusion period. New account creation is strictly prohibited and may result in closure of additional accounts if detected.
• Promotional communication: The operator will take reasonable steps to stop sending you marketing communications in relation to your account on betboomerang-au.com after self-exclusion is applied.
• Existing balance and withdrawals:
  • Depending on the status of your account and applicable terms, you may be able to request withdrawal of any remaining real-money balance after self-exclusion is activated.
  • Bonus funds and unfinished bonuses may be cancelled in accordance with the current Bonus Terms and Conditions.
  • If you request self-exclusion while there are open bets or pending games, their settlement will follow normal rules; no additional compensation is due as a result of self-exclusion.
• Early termination: For your protection, self-exclusion cannot usually be cancelled early. Any request to reopen an account after the expiry of a long-term exclusion, if accepted at all, will be subject to cooling-off delays and additional risk checks, and may be refused at the operator's discretion.

Important: Self-exclusion from Boomerang Casino applies only to your account on betboomerang-au.com. It does not automatically block you from other gambling operators or websites, including other brands owned by related companies. For broader coverage, consider national or regional self-exclusion schemes and blocking software (see below).

Support Resources

Talking to an independent professional service is often the most effective first step if you are worried about your gambling. The services below are not operated by Boomerang Casino. They are independent organisations offering confidential and, in many cases, free support. Availability is subject to their own terms and may change over time; we recommend checking each website for current details.

Local support for players in Australia

• National Gambling Helpline (Gambling Help Online - AU)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Online chat & e-counselling: Available via website
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to Translating and Interpreting Service (TIS National) on request
• Lifeline Australia (for crisis support, including where gambling contributes to distress)
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Hours: 24/7 crisis support
  • Languages: English, with interpreter access via TIS for some services
• State-based gambling help services (examples)
  • NSW - GambleAware: 1800 858 858, www.gambleaware.nsw.gov.au
  • Victoria - Gambler's Help: 1800 858 858, gamblershelp.com.au
  • Queensland - Gambler's Help QLD: 1800 858 858, information via Queensland Government gambling support

These Australian services provide counselling, information about local self-exclusion programs (for land-based venues and regulated platforms), and support for affected family members.

International support organisations

Self-exclusion schemes by country

Boomerang Casino is operated under an offshore licence (Curaçao eGaming 8048/JAZ) and is not part of Australian government self-exclusion registers. However, international schemes may be useful if you reside or spend time in other jurisdictions:

• United Kingdom - GAMSTOP:
  • Applies to UK-licensed online gambling sites.
  • Website: www.gamstop.co.uk
  • Once enrolled, you cannot use UK-licensed operators for the selected period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • National self-exclusion register for Spain-licensed operators.
  • Information: Spanish Directorate-General for the Regulation of Gambling (DGOJ) - www.ordenacionjuego.es
• Other jurisdictions: Many EU and other countries have their own online or land-based exclusion schemes. Check your local gambling regulator's website for details.

Note: These schemes typically do not cover offshore sites such as betboomerang-au.com. To protect yourself comprehensively, combine self-exclusion on our platform with national schemes and blocking tools.

Blocking software and device-level filters

• Gamban: Software that blocks access to a wide range of gambling websites and apps across devices.
  • Website: www.gamban.com
  • Available for desktop and mobile devices (subscription-based).
• BetBlocker: Free blocking application covering thousands of gambling domains.
  • Website: www.betblocker.org
  • Allows you to set blocking periods of different lengths, including long-term.
• Parental controls and DNS filters: Many operating systems, routers, and internet security suites allow you to restrict access to specific categories of websites. You can use these tools to reduce exposure to gambling content.

Family and affected others

• Family support services in Australia:
  • Gambling Help Online - for family and friends: Resources and counselling for people affected by someone else's gambling, via dedicated pages.
  • Relationships Australia: Relationship and family counselling, which may cover gambling-related issues - www.relationships.org.au.
• Online forums and peer support:
  • Gambling Help Online forums (moderated, anonymous peer support for Australians).
  • International forums via Gambling Therapy and similar organisations.

All reputable services listed above aim to preserve your confidentiality and provide non-judgmental, professional assistance. Boomerang Casino recommends contacting them if gambling is causing you or your loved ones harm.

Help for Family

Problem gambling often affects more than the individual player. Family members, partners, and close friends may experience stress, financial difficulties, and emotional strain. If someone close to you is gambling on betboomerang-au.com or other sites and you are concerned, early, calm, and well-informed action can make a significant difference.

How to start the conversation

• Choose the right moment: Talk when both of you are calm and not in the middle of a gambling session or an argument about money.
• Use non-accusatory language: Focus on how the behaviour affects you ("I feel worried about...") rather than making accusations ("You always...").
• Be specific, not general: Refer to particular situations, such as missed bills, changes in mood, or time spent gambling, instead of general labels.
• Listen actively: Give the person time to respond. Acknowledge their feelings even if you disagree with some statements.
• Offer support, not control: Encourage them to seek help, set limits, or consider self-exclusion, but avoid taking secret control of their accounts or finances unless there is a serious safety issue.

Engaging them in support and protective tools

• Suggest completing a self-assessment (like the checklist above) together and discussing the results.
• Encourage them to contact an Australian helpline (e.g. 1800 858 858) or a counsellor and offer to accompany them (in person or online) if appropriate.
• Discuss practical steps such as:
  • Setting stricter deposit and time limits on betboomerang-au.com;
  • Activating a Time-Out or self-exclusion from Boomerang Casino;
  • Installing gambling-blocking software on shared devices.

Support for family members themselves

• Use dedicated family resources:
  • Gambling Help Online - "For family and friends" resources and forums.
  • Relationships Australia and similar counselling organisations.
  • International peer-support platforms via Gambling Therapy or Gamblers Anonymous family groups.
• Look after your own safety and finances:
  • Seek independent financial advice if joint debts or shared accounts are affected.
  • Consider separate bank accounts, spending limits, or legal advice if needed.
• Consider professional mental health support:
  • Psychologists, psychotherapists, and counsellors experienced in addiction can help you develop coping strategies.
  • In crisis or if there is a risk of self-harm, contact Lifeline (13 11 14) or emergency services immediately.

You are not responsible for another person's gambling decisions. However, your support, combined with professional help and appropriate technical tools, can be an important part of their recovery.

Operator's Commitment

Boomerang Casino, operated for Australian users through betboomerang-au.com under a Curaçao eGaming licence (8048/JAZ), recognises the risks associated with online gambling in a grey/offshore environment. Although Australian regulators do not directly supervise this site, the operator voluntarily applies internal measures aimed at reducing harm and promoting responsible play.

Internal monitoring and risk checks

• Behavioural analysis: The system may monitor account activity patterns, including:
  • Rapid and repeated deposits within a short period;
  • Significant increases in average stake size;
  • Extended sessions with minimal breaks;
  • Frequent attempts to deposit after declined transactions.
• Automated warnings: If certain risk thresholds are detected, you may receive:
  • On-screen messages encouraging you to review your limits or take a break;
  • Information about the availability of Time-Out and self-exclusion;
  • Reminders that gambling should not be used to solve financial problems.
• Manual review: In cases of unusually intense or risky activity, the responsible gaming team may review your account in more detail.

When support may contact you

• High-risk activity: If the operator reasonably believes, based on internal criteria, that your gambling behaviour indicates a risk of significant harm (for example, extreme deposit frequency or visible distress in communications), support staff may contact you using your registered e-mail address.
• Purpose of contact:
  • To share information about responsible gaming tools and support services;
  • To suggest or, in some cases, apply additional limits or temporary restrictions to your account;
  • To request clarification where required by internal policies or by the licensing jurisdiction.
• Protective interventions: The operator reserves the right, at its discretion, to:
  • Refuse to increase or remove limits where clear risk indicators exist;
  • Apply Time-Outs or self-exclusion measures in serious cases;
  • Decline to re-open an account after self-exclusion where continued risk is identified.

Confidentiality and data use: Any personal data used for responsible gaming purposes is processed in line with the operator's Privacy Policy as published on betboomerang-au.com. Risk checks are designed to protect players but cannot identify all problematic behaviour. You remain primarily responsible for managing your own gambling.

Regulatory note for Australian users: As an offshore operator licensed in Curaçao and not by any Australian authority, the protections available through Australian regulators and courts may be limited. The Curaçao licence (8048/JAZ) is reported as active through at least 2026, but validation links may be unstable or unavailable on AU mirrors. Players should treat the licence as unverified for dispute resolution and rely on internal complaint procedures and independent ADR (such as AskGamblers) where appropriate.

Updates

Responsible gaming standards, technical tools, and legal requirements continue to evolve. Boomerang Casino may update this Responsible Gaming page to reflect:

• Changes in internal policies or procedures at betboomerang-au.com;
• Updates to tools such as limits, Time-Outs, or self-exclusion functionality;
• Developments in licensing arrangements or industry best practices;
• Changes in the availability of external support services listed on this page.

How you will be notified:

• By publishing the updated version of this page on betboomerang-au.com with an amended "Last updated" date;
• Through notices or banners on the website or in your account area, where appropriate;
• By e-mail to your registered address if the changes materially affect your rights or the operation of responsible gaming tools.

We encourage you to review this page regularly to remain informed about available protections and your options.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request self-exclusion or additional limits, or would like to provide feedback on how Boomerang Casino can improve its protections for Australian users, please contact us using the details below.

Responsible Gaming Contact Details

• E-mail (primary): [email protected]
  • Please include "Responsible Gaming" or "Self-Exclusion Request" in the subject line for faster handling.
  • For self-exclusion requests, write from your registered e-mail and include your full name, username, date of birth, and the desired exclusion period (minimum 6 months or lifetime).
• Phone: At the time of this update, no dedicated responsible gaming phone line is published for betboomerang-au.com. We recommend using e-mail for all responsible gaming matters and contacting Australian helplines (such as 1800 858 858) for independent counselling.

Online feedback and self-control requests

In addition to direct e-mail, you may submit responsible gaming enquiries or self-control requests through any contact or support forms made available from time to time on https://betboomerang-au.com. Where a form is provided:

• Select the topic "Responsible Gaming" or similar from the drop-down menu.
• Provide accurate identifying information so that we can locate your account.
• Describe clearly what assistance you are requesting (e.g. deposit limit adjustment, Time-Out, self-exclusion, information only).

For legal and security reasons, some actions (especially self-exclusion) may only be completed once your identity and account ownership are verified. Your request and any information you provide will be handled confidentially and used only for support and risk-management purposes in accordance with our Privacy Policy.